Service disclosures

Disclosures and Scope Boundaries

These disclosures explain the public-facing boundaries for Citadel Tech Labs services. A written agreement or statement of work may add or modify terms for a specific engagement.

Remote-only services

Citadel Tech Labs does not provide physical visits, hardware repair, cabling, device pickup, or in-person emergency response through this website.

No public flat-rate pricing

Published content describes service categories, not fixed prices. Each quote depends on facts, scope, access, risk, vendor costs, and delivery capacity.

Diagnostics

Some problems require investigation before a repair can be responsibly scoped. In those cases, Citadel Tech Labs may propose a paid diagnostic with a defined investigation scope.

Security and compliance work

Security reviews and hardening are limited to approved systems and defined scope. Unless a written agreement expressly states otherwise, they are not compliance certifications, penetration-test attestations, insurance guarantees, or promises that a system is free of vulnerabilities.

Third-party platforms

Delivery may depend on third-party hosts, registrars, SaaS tools, cloud providers, marketplaces, CRM systems, payment processors, email providers, and automation platforms. Their limits, outages, policy changes, and fees can affect scope and schedule.

Artificial intelligence and automation

Public intake may use automation for routing, validation, or operational handling. Automation does not authorize work, set prices, access customer systems, create service commitments, or replace human review of scope.